Pinar Communication Center

The Pınar Communication Center takes feed-back such as claims, suggestions, information and thanks coming in from consumers by phone, e-mail, fax, letter and information sharing channels, records them, follows up and finds solutions. The Pınar Communication Center has been restructure at the end of 2009 to reach consumers in a short time and to find solutions for their problems and to increase customer satisfaction.

With the restructuring, the calls of consumers can be answered on a 7x24 basis. Further, in the new system, the number 444 7627 allows consumers to reach the Pınar Communication Center from anywhere in Turkey without dialling the area code and by using their fix or mobile line. Pınar aims to increase its service quality with the Customer Satisfaction survey to be realized in 2010. Works on the evaluation of the customer feed-backs obtained from surveys of the Pınar Communication Center, the reflection thereof into the processes and the improvement of the processes have been started.