Management Systems Policy Of Pinar Süt (Pınar Dairy)

As Pınar Süt Mamulleri Sanayi A.Ş. (Pınar Dairy Products Industry Inc. Co.), producing Milk and Milk Products, Powdered Products, Sauce Group Products and Fruit Juices, our main target is to produce high quality and safe products and to grow to become a world brand as well as increasing our profit and efficiency.

To this end, as Pınar Dairy, we commit:

• To ensure customer satisfaction by producing products that meet the expectations of our customers within the framework of the management systems that we have established, legislations and ethic codes,

• To inform and raise the awareness of our employees and all other stakeholders by using education and communication channels,

• To determine beforehand our impacts on the products, the environment and our employees and to carry out studies to eliminate or minimise probable risks by carrying out risk assessment studies in our products and processes with respect to food safety, environment, work safety and energy management systems,

• To prevent contamination at the source by using methods that minimise the use of natural resources, and to make studies to reduce and recover wastes,

• To use in our processes products and services that have high energy efficiency starting at the design stage, to develop projects that decrease energy consumption and to increase energy efficiency by investigating alternative resources,

• To evaluate the effectiveness of our management systems and the targets and programs that constitute such systems by regular reviews and to conduct the necessary studies for continuous improvement in line with the principle of sustainability.

PINAR MEAT MANAGEMENT SYSTEMS AND SUSTAINABILITY POLICY

As Pınar Entegre Et ve Un San. A.Ş., our policy that we commit to comply with in the fields of cattle and turkey breeding, red meat and poultry meat products, seafood, plant-based and dairy-based products and bakery products input supply, design, production, storage, shipment and laboratory services is as follows:

• As a company of Yaşar Holding, a signatory of the United Nations Global Compact, to value people and the environment, to reduce greenhouse gas emissions arising from our activities, to use natural resources efficiently and to prevent environmental pollution,

• To support ethical behavior while carrying out our activities and to contribute to economic, social and environmental sustainability by acting with a sense of social responsibility,

• To fulfill the requirements of standards such as Quality, Food Safety, Occupational Health and Safety, Environment, Energy, Laboratory, Halal Food (OIC SMIIC, GSO 993 & GSO 2055-1) and Good Agricultural Practices; to analyze and determine risks and opportunities related to our activities, to manage our risks and opportunities with appropriate preventive measures, to monitor the performance of our processes with the targets we set and to provide the necessary resources for continuous improvement,

• To produce in compliance with legal requirements, customer demands and Pınar Et specifications related to our fields of activity,

• To ensure that all our stakeholders in the value chain, including our employees, become aware of our sustainability approach and policies and our Integrated Management System through training and internal-external communication channels and to encourage their participation in the development of the system,

• To manage our processes with approaches that adopt effective, efficient, innovative and sustainable development and to offer our products at optimum value,

• To implement practices that will reduce food loss and waste while carrying out our activities,

• To ensure customer satisfaction and meet customer requirements,

• To ensure food safety, to sustain our food safety and quality culture and to ensure that it is adopted by all our employees,

• To provide safe and healthy working conditions in order to prevent work-related injuries and deterioration of employees’ health by keeping Occupational Health and Safety risks under control,

• To analyze energy consumption while carrying out our activities, to keep it under control with relevant monitoring and measurement systems, to develop projects aimed at energy efficiency and to carry out studies to improve energy performance by researching alternative energy sources,

• In our laboratory where we verify the compliance of our products and processes with food safety and quality requirements; to meet the analysis requests from internal and external customers in an independent, impartial manner with due regard to confidentiality of information, in compliance with TS EN ISO/IEC 17025 standard, quickly, reliably and accurately,

• To be a leading company in the sector with the national and international animal welfare requirements we apply while carrying out our activities.

PINAR SU (PINAR BEVERAGES) MANAGEMENT SYSTEMS POLICY

As Pınar Su bottles and presents to consumers the pure spring beverages, obtained from nature, meticulously without any treatment, it aims in all its activities to control the impacts on “Customer Satisfaction”, “Quality”, “Food Safety”, “Environment” and “Work Health and Safety” as an integral part of its work and production methods, and to ensure continuous improvement and development in all these management systems.

Our target is to increase the value of our brand and to become a world brand, and our most important principle is to ensure that our customers consume our products safely and healthily.

Pınar Su, focusing on customer satisfaction, operational perfection, human resources, awareness of sustainable environment and ethical values:

• Tries to establish in its employees and in the society the awareness of customer satisfaction, quality, food safety, environment, energy, work health and safety through training and informing activities in the light of the Science, Unity, Success torch,

• Rapidly perceives customer needs for a better life,

• Handles complaints through a customer focused, transparent and objective approach, using its technology, infrastructure and human resources for all kinds of customer feedback,

• With its participatory management approach, gives importance to human resources, customer perception and the improvement of suppliers,

• Monitors and conducts the legal and other liabilities concerning customer satisfaction, quality, food safety, environment, energy, work health and safety and the requirements of the organisations which it is a member of,

• When deciding for an investment, chooses customer-focused equipment and technology, based on environment and energy efficiency and suitable for work health and safety,

• Chooses the most suitable product with respect to energy efficiency and supports all designs based on improvement of energy performance,

• Targets minimising the use of all inputs and energy, prefers natural and reusable materials and energy sources as far as possible,

• When applicable or when possible to introduce into its activities, minimises, ensures the recovery of or takes precautions to render harmless its wastes,

• Carries out studies to increase profitability and efficiency,

• Aims to establish ergonomic and healthy working environments to eliminate work accident risks,

• Respects the laws, cultural values and ethical codes in all domestic and foreign regions of activity and establishes open communications,

• When necessary, transmits to and/or requests from the public and its customers, suppliers and employees information concerning customer satisfaction, environment, energy, food safety, work health and safety,

• Commits not to share personal or institutional information of its customers with third persons, in loyalty with the principles of confidentiality.